Cookie Policy and Privacy Statement

PRIVACY STATEMENT

21st CENTURY DRIVING understands that your privacy is important to you and that you care about how your personal data is used. 

We respect and value the privacy of all of our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. 

1. Information About 21st CENTURY DRIVING 

Registered address: 12 Withern Road, Grimsby, DN33 1JG. 

We are regulated by The Driver and Vehicle Standards Agency. 

We are a member of The Driving Instructors Association 

2. What Does This Notice Cover? 

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data. 

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. 

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a)   The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

b)   The right to access the personal data.

c)   The right to have your personal data rectified.

d)   The right to be forgotten.

e)   The right to restrict (i.e. prevent) the processing of your personal data. 

f)   The right to object to us using your personal data for a particular purpose or purposes.

g)   The right to data portability.

h)   Rights relating to automated decision-making and profiling.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data: · 

 [Name;] · 

 [Date of birth;] · 

 [Gender;] · 

 [Address;] · 

 [Email address;] · 

 [Telephone number;] · 

 [Payment information;] ·

 [Driving Licence details;]

6. How Do You Use My Personal Data? 

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes: 

Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.

Personalising and tailoring our services for you. Communicating with you. This may include responding to emails or calls from you.

Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time.) To enable us to make test bookings and receive information from the DVSA on your behalf.

7. How Long Will You Keep My Personal Data? We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept): · Some or all of the information listed in section 5 may be kept for up to 6 years or however long the HMRC require us to do so.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

Active pupil details are stored in and on recognised systems. The are then moved to a separate archive storage for the required period after which they are then deleted.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the exception as stated below and for performance on this contract. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. For performance of this contract we may need to provide your personal data to the following:

Test Centres, insurers, accountants or bookkeepers etc.

Any other circumstance will be approved by the pupil firstly. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

10. How Can I Access My Personal Data? 

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses as stated in this Notice. There is not normally any charge for a subject access request. We will respond to your subject access request within one month of receiving it.

11. How Do I Contact You? 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of STEVE THOMPSON)

Email address: [email protected] 

Telephone number: 07736 389636. 

Postal Address: 12 Withern Road, Grimsby, DN33 1JG.

ADDENDUM

Third party websites

Our website may, from time to time, contain links to or from other websites, networks, advertisers and affiliates. If you follow a link, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for 3rd party websites or their policies. 

Please check their privacy policies before you submit any personal data. 

Regulator 

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. 

You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns 

Security and privacy policy

We keep our Security and Privacy Policy under regular review and are committed to complying with the EU Data Protection Directive 2018. If we make changes to this policy we will notify you by updating this statement on our website. You can access our website home pages and browse our website without disclosing your personal data. Protection directive The EU Data Protection Directive ( 95/46/EC ) is a European Union directive adopted in 1995 which regulates the processing of personal data within the European Union. It is an important component of EU privacy and human rights law and becomes enforceable from 25 May 2018 superseding all older regional directives including the UK Data Protection Act 1998.